ABOUT BUSPORTAL
BUSPORTAL is built and supported by the Ukrainian company ITNET. The product is made for bus operators — from a few routes to a large fleet.
BUSPORTAL helps a bus operator manage tickets, bookings, trips, passengers, drivers, buses and finances in one system. The platform is built and supported by the Ukrainian company ITNET.
We build BUSPORTAL not as yet another middleman between the bus operator and the passenger, but as a working tool for the operator itself: with its own website, direct sales and its own customer base.
Who is behind BUSPORTAL
The ITNET team is responsible for more than the code. We help migrate schedules and routes, set up prices and bus seat maps, connect the website and the payment methods, train the staff, and stay with the bus operator after the launch.
BUSPORTAL runs on a subscription as a cloud platform. A bus operator does not need to install a server in its own office or maintain separate programs for every department.
ITNET LLC
Platform developer and operator:
ITNET LLC
Product format:
cloud SaaS platform
Industry:
intercity and international passenger transport
Why we built BUSPORTAL
SOFTWARE
The work of a bus operator is often spread across spreadsheets, notebooks, phone calls, chats and several separate programs. The schedule is kept in one place, the passenger list in another, the payments in a third, and the current location of the bus has to be looked up in yet another service.
While there are only a few trips, this setup can feel normal. But as the company grows it takes up more and more time and creates risks:
That is why we brought the core processes of a bus operator together in one platform. A booking becomes part of a specific trip, the seat disappears from every sales channel at once, the driver gets an up-to-date passenger list, and the owner sees sales and fleet operations without merging spreadsheets by hand.
One platform instead of a set of separate programs
CRM for bus operators stores bookings, passenger data, seats, payments and the history of changes. The bus ticket booking system works with a single live cabin layout, so a seat that is already sold or reserved cannot be booked again.
A website for a bus operator runs under its brand and at its own address. The passenger finds a trip, picks a seat, pays for the order and receives an e-ticket. The schedule, prices and seat availability come straight from BUSPORTAL.
Dispatch software brings active trips, buses, drivers, passengers, transfers, payments and problem situations together in one workspace.
The driver app shows the assigned trips, the stops, the passenger list, seats, payments, luggage and extra services. The driver can check tickets during boarding and pass the data the dispatcher needs from the trip.
Bus GPS tracking shows the vehicle in the context of a specific trip: the route, the stops already passed, deviations from the schedule and the estimated arrival time. The passenger can see where their bus is right now through a link in the e-ticket.
The transfer system helps organise passenger pickup from their address to the scheduled bus, or from the bus to the final destination. For every geo zone you can set your own pricing rules, vehicle and approximate pickup time.
Our principles
BUSPORTAL is not a ticket aggregator. The website runs under the bus operator brand, payments go to its account, and the passenger base stays in its system. Aggregators can be an additional sales channel, but they do not take the main connection with the customer away from the operator.
In the demo we do not show an abstract presentation, but how the system will work on the routes, fares and bus seat maps of your own company. That way the owner and the team can assess the future process before a full rollout.
BUSPORTAL can be adopted step by step. The bus operator decides which modules and integrations come first. An existing website can be integrated or migrated, and BUSPORTAL GPS tracking, where the hardware supports it, can run in parallel with the system the company already uses.
Automation takes over repetitive operations, but it does not take control away from the team. A dispatcher can check and correct the data, the owner sets the rules of work, and access rights limit information according to each employee's role.
New BUSPORTAL features come out of practical tasks: how to avoid double selling, speed up boarding, organise door-to-door transfers, show the passenger the bus on a map, or bring a customer back for the next trip.
implementation
We clarify the routes, sales channels, team structure, bus seat maps, payment methods and the tasks that take up the most time.
We migrate the routes and stops, and configure the schedule, fares, buses, seats, employees and access rights.
Depending on the company's needs we connect the website, online payments, notifications, the driver app, GPS, transfers and any other modules required.
We walk the owner, the administrators, the dispatchers and the drivers through the system separately. Each employee learns only the operations they perform in their own role.
The ITNET team helps you check the first trips, answers your questions and supports the system in day-to-day work.
BUSPORTAL in a bus operator's daily work
According to the VD-EXPRESS case study:
600+
bookings per month
25%
of tickets are sold online
11
vehicles in the system
2Х
boarding became almost twice as fast
8
geo zones for organising transfers
the bus operator stopped using paper lists on trips
ITNET — the developer and operator of BUSPORTAL
ITNET LLC develops, supports and updates BUSPORTAL. The team is responsible for the platform, the implementation, user training and customer support.
We want digitalisation to be clear for the fleet owner and the team: with no need to stitch together dozens of services yourself, keep a separate IT department, or move the same data by hand.
Full name: ТзОВ «АЙТІНЕТ» / ITNET LLC
EDRPOU: 39587884
Registered address: Ch. Kalyny Ave. 72/20, Lviv 79016, Ukraine
Office (postal address): Stryiska St. 202, office 149, Lviv 79031, Ukraine
Product: BUSPORTAL
Platform developer and operator: ITNET LLC
Contact email: [email protected]
Company website: itnet.lviv.ua
BUSPORTAL is developed and supported by the Ukrainian company ITNET LLC. The ITNET team is responsible for the platform, the implementation, user training and ongoing support.
No. BUSPORTAL gives the bus operator the technology for its own sales. The website, the brand, the payments and the passenger base stay under the operator's control. If needed, aggregators can still be used as additional channels.
BUSPORTAL is designed primarily for intercity and international bus operators. The system suits a company with a single bus just as well as a fleet with several routes, drivers, dispatchers and sales channels.
No. The set of modules and integrations is defined by the processes of your company. You can start with bookings and dispatch, and later add your own website, GPS, the driver app, transfers and marketing tools.
Yes. An existing website can be integrated with BUSPORTAL or migrated onto the platform. Your current GPS system does not have to be replaced either: coordinates can be exchanged in parallel if the tracker model and firmware support sending data to a second server. Otherwise the driver app can supply the coordinates for BUSPORTAL.
Book a demo and send us your schedule. We will show how your routes, bookings, seats, drivers and other company processes will look in BUSPORTAL. Once it is set up, you can test the platform free of charge for 30 days.
Send us your schedule or briefly describe how your sales and trips are organised today. We will prepare a demo based on your own routes and show which processes can move into the system.
