Dispatch software for bus carriers

Yes. The dispatcher uploads a photo of the notebook page, and the system recognises the passenger name, phone number, travel date, departure and destination point, number of passengers, the seat numbers stated and additional notes. One photo can contain several bookings — the system parses each of them separately. The original photo is kept as the source, and the recognition result is a separate layer that can be checked and corrected.

Yes. The voice message is stored together with its transcript, so the note can be found later both by text and by the voice transcript. This is especially useful when bookings come from agents, drivers, partners or staff who are used to passing information by voice. The audio recording stays as the source — it can always be played back next to the recognised text.

No. No ticket is created without the dispatcher's confirmation: the system only prepares suggestions from the recognised data and checks them against current trips and the seat map, while the decision is made by a person. Instead of re-typing every passenger, the dispatcher hands the source data to the system, reviews the prepared suggestions and confirms the booking.

Before saving, the system re-checks seat availability, so a taken seat cannot be sold twice. If the seat named in the request has already been bought, the dispatcher sees it at the confirmation step and picks another one on the seat map. Protection against double-selling seats works the same way across all channels — the website, the bots, the admin panel and the driver app.

Usually not. The platform is not tied to a single manufacturer: devices connect through a GPS gateway if their protocol is supported or can be integrated, so existing hardware mostly does not need replacing. VD-EXPRESS, for example, uses an integration with Teltonika trackers — FMC650 and FMB920 among them — with extended telematics.

If there is no hardware tracker, the coordinates are sent by the software tracker in the driver app — no separate equipment has to be bought. Without internet, the points are queued and synced once the connection is back, so areas with no coverage leave no gaps in the track. BUSPORTAL combines coordinates from hardware trackers and software GPS, and the dispatcher sees the more current source in a single monitoring view.

Yes. The e-ticket has a button that opens the live map of that particular trip — no separate app to install. The passenger sees the current bus location, the route and the sequence of stops, the next stop, the estimated time of arrival and the delay against the schedule. For the carrier that means fewer calls to the dispatcher asking “where is the bus?”.

Yes. The system collects pickup requests, groups them by zone and boarding time, distributes them across cars and calculates the order of addresses and the pickup times, taking into account the number of people, seats and luggage. The dispatcher can change the car manually, and the confirmed route is passed to the driver in the app. The passenger buys a single ticket that covers both the transfer and the main trip.

Yes. BUSPORTAL keeps records of driver and vehicle documents with their validity dates, and warns about documents that are about to expire. Before a trip is released, the dispatcher sees whether the vehicle and the crew are ready, so a problem shows up before departure rather than out on the route.

Yes. Sales can run through the website, messenger bots, the admin panel, the driver app, e-mail and partner integrations at the same time. The platform connects to the LiqPay payment service and to Viber and SMS campaigns through SMS-Fly, and the schedule is exported automatically in GTFS format for transport services, Google Maps among them. GPS hardware connects through a GPS gateway using a supported protocol.

The dispatch software is not sold separately — it is part of the BUSPORTAL subscription. The fixed fee starts at €300 per month excl. VAT and depends on the size of the fleet: up to 3 buses — €300, 4–7 buses — €500, 8 buses and more — from €700. For seasonal routes there is a second model: €150 per month plus 1% of the value of registered tickets. The subscription already includes use of the platform and service support; payment system fees and the cost of SMS/Viber are paid separately at the providers' rates. You can try it for 30 days free, with no contract.

A bus operator needs a system for planning trips, assigning buses and drivers, tracking available seats, selling tickets and seeing how the fleet works. In BUSPORTAL these capabilities run in one account.